Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Take the First Step Today
Steps to Contact Your Therapist
1
Begin by filling out the contact form on our website, providing your name, email, and a brief message about your mental health needs. This helps us understand your situation better.
2
Once your form is submitted, you will receive a confirmation email acknowledging your inquiry. This email will also provide information on the next steps to take.
3
After confirmation, our team will review your message and reach out to you within 48 hours to discuss your needs and schedule an appointment.
4
During the call, we will discuss your specific mental health concerns and determine the best approach for your therapy sessions. This is a chance for you to ask any questions.
5
Finally, we will schedule your first appointment at a time that works for you, ensuring you feel comfortable and supported as you begin your journey towards improved mental health.